BUS 762 - Quality as a Business Strategy

Minimum Credit(s) Awarded: 3
Maximum Credit(s) Awarded: 3

The primary purpose of this course is to establish quality as a business strategy. Particularly, the course will introduce the leadership competencies necessary to lead the organization as a system. Although broad-scale organizational change strategies, systematic approach to improvement models, methodologies to improve efficiency and quality will be addressed, the main focus of this course is to understand and manage the organization as a system. System view of the organization, the SIPOC Model (Supplier, Input, Process, Output, and Customer), interactions and interdependencies, motivational theories and fallacy of employee performance appraisals will be discussed in detail.

Prerequisite(s): BUS 503A and BUS 503B or MATH 121 or UAMAT 125 & UAMAT 126 or BUS 605 or RMATH 125 & RMATH 126 or equivalent