BUS 789 - Service and Clinical Quality

Minimum Credit(s) Awarded: 3
Maximum Credit(s) Awarded: 3

The primary focus of this course is to understand the methods and practices that clinical practitioners, administrative managers and leaders of health systems deploy to measure and assure continuous improvement in patient safety and clinical quality. This course will define the role of the integrated health care leadership administrative and clinical teams in improving culture, environments, clinical and operating processes to efficiently and effectively achieve improved outcomes in patient quality, safety and satisfaction. Using contemporary examples of theory, clinical practice and hospital management, students will understand the principles, interpretation and resolution of statistical variation in service delivery. A hands-on practical quality improvement project is an integral component of this course. Cross-listed NRS 820

Offered Fall