BUS 761 - Quality Improvement Methods

3 Credit(s)

The primary purpose of this course is to present knowledge about variation as the basis of management decision making. The principles of Shewhart quality control charts are the main approach in understanding and managing variation. The quote by Dr. Lloyd Nelson clearly states the aim of this course that “The central problem of management in all its aspects, including planning, procurement, manufacturing, research, sales, personnel, accounting, and law, is to understand better the meaning of variation, and to extract information contained in variation.” To bridge classroom learning with practical experience, students will complete and improvement project during the semester.

Prerequisite(s): BUS 503B or consent of instructor.